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Motlagh M, Torkestani F, Ashrafian Amiri H, Rabiee S, Radpooyan L, Nasrollahpour Shirvani S et al . Factors Affecting Maternal Satisfaction from the First Level of Network System Services in Iran. irje. 2014; 1111
URL: http://irje.tums.ac.ir/article-1-5737-en.html
1- Professor, Department of Pediatrics, Faculty of Medicine, Jundishapur University of Medical Science, Ahvaz, Iran
2- Associate Professor, Department of Obstetrics and Gynecology, Shahed University, Tehran, Iran
3- Internal Disease Specialist, Social Determinants of Health Research Center, Health Research Institute, Babol University of Medical Science, Babol, Iran
4- Associate Professor, Department of Anesthesiology and Intensive Care, Faculty of Medicine, Babol University of Medical Sciences, Babol, Iran
5- BSc, Department of Health, Ministry of health, Tehran, Iran
6- Assistant Professor, Social Determinants of Health Research Center, Health Research Institute, Babol University of Medical Science, Babol, Iran , dnshirvani@gmail.com
7- PhD student, Department of Community Nutrition, Shiraz University of Medical Sciences, Shiraz, Iran
Abstract:   (1488 Views)
Background and Objectives: Satisfaction of health care recipients is always considered by policy makers and implementers as an indicator of measuring the quality and determining the effectiveness of services. This study aimed to determine the satisfaction of mothers from first level network system.
Methods: This cross-sectional study was conducted on the incidence of maternal mortality 2015 in six provinces of Iran. 24 public health centers were randomly stratified and selected. In each center, 15 to 20 mothers who were covered by prenatal care were examined. Data-collecting instrument was a researcher-made questionnaire, and the validity and reliability were confirmed and interviews with mothers, then were analyzed by SPSS17 statistical software at the significance level of p<0.05.

Results: Among the 2722 mothers participating in the study, 2187 cases (80.3%) were satisfied with the condition and facilities of health units, and service providers and 535 cases (19.7%) were dissatisfied. The highest level of satisfaction levels in mothers was observed on behavior, complete services, training of health professionals, adequacy of pharmaceutical products; the lowest level of satisfaction was observed on the adequacy of the medical education and the distance between the health unit and home. There was a significant relationship between 16 demographic variables and maternal satisfaction (P<0.05).

Conclusion: This study showed that about one fifth of pregnant mothers are still not satisfied with the first level network systems in Iran and many factors have an impact on their satisfaction. It is recommended to design and implement interventional programs  for increase in the satisfaction.
Type of Study: Research | Subject: General
Received: 2017/08/12 | Accepted: 2017/08/12 | Published: 2017/08/12

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